top of page

Privacy Policy

​

QLD Outback Solar Pty Ltd (ACN 686 205 916)
Registered Office: 17 Musgrave Street, North Ipswich QLD 4305
Contact: team@qldoutbacksolar.com

Effective Date: 6 March 2025

​

1. Introduction

QLD Outback Solar Pty Ltd (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, services, or providing us with your personal information, you agree to the terms of this Privacy Policy.

​

2. Information We Collect

We may collect the following types of personal information:

  • Full name, phone number, email address, and property address (via website forms, phone enquiries, or face-to-face meetings).

  • Energy usage details provided for preparing solar or battery proposals.

  • Information collected by our sales consultants or customer service representatives.

  • Website usage information, including cookies and tracking data through Google Analytics.

​

3. How We Collect Your Information

We collect personal information when you:

  • Submit enquiries through our website or forms.

  • Contact us by phone, email, or in person.

  • Interact with our sales representatives.

  • Visit our website, where cookies and analytics tools automatically track user behaviour.

We also store customer data securely in our CRM system (GoHighLevel) to manage projects, communications, and support.

​

4. Use of Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes.

  • Design and deliver tailored solar and battery solutions.

  • Manage ongoing customer relationships and projects.

  • Send updates, marketing emails, or SMS communications (with clear opt-out options).

  • Improve our website, advertising campaigns, and service delivery through analytics.

​

5. Disclosure of Information

We do not sell, rent, or trade your personal information.
We also do not share your data with third parties except where required by law.

​

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Track visitor behaviour.

  • Analyse traffic via Google Analytics.

  • Improve advertising relevance through remarketing.

You can control cookies through your browser settings, but disabling them may impact website functionality.

​

7. Storage and Security

Your personal information is stored securely in Australia and via encrypted cloud-based platforms such as GoHighLevel. We take reasonable steps to protect your data against loss, misuse, or unauthorised access.

​

8. Marketing and Opt-Out

We may send you updates about new products, rebates, and solar solutions via email or SMS. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails.

  • Replying STOP to SMS messages.

  • Contacting us directly at team@qldoutbacksolar.com

​

9. Access and Correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate or out of date. Requests can be made by contacting us at the details above.

​

10. Complaints

If you believe we have breached the Privacy Act or the APPs, you can lodge a complaint by contacting us. We will respond within 30 days. If you are not satisfied, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

​

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

bottom of page